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Sundar Pichai @ SFF : 40 million people in SE Asia connected to the internet in 2020

#digitalpayments #sundarpichai #Google #Mastercard #Visa #digitallending #digitalfinancialservices #banking #payments #lending

“2020 will not be remembered as the end of the world that we knew but the beginning of a new world”. Mr. Pichai’s strong note of confidence in the area the transformation of digital payments reflected what Mr. Miebach has said so elegantly a short while ago.

Whenever you decide to transform your financial services offering, reach out to us to help you design your new propositions. http://www.bridgeto.us

Michael Miebach @ SFF – three words”Ubiquity, Inequity, Antiquity”.

#MichaelMiebach #Mastercard #DigitalPayments #DigitalLending #Payments #SFF #SingaporeFintechFestival #Singapore

Michael Miebach, CEO designate at Mastercard delivered a powerful message in his usual precise manner. The pandemic has thrown up Ubiquity i.e., how everyone has been affected and the impact that that has had on payments. As he said, “My 70 year old mother now shops online. Unbelievable”. And it’s thrown up Inequity – some sectors have been more impacted than others. SMEs, the backbone of the economy, have been significantly impacted. Antiquity – this refers to how the pandemic has changed behaviour significantly. There is something in those changes which will sustain and make old ways to pay antiquated . “Yesterday’s innovation agenda got us through today.”

Contact us @ http://www.bridgeto.us and we’ll work with you to design your financial services offering for the future.

Tony Fernandes@SFF sees the opportunity in Fintech

#AirAsia #Mastercard #Visa #Prudential #DigitalPayments #DigitalLending #Fintech

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Tony Fernandes, synonymous with Air Asia and its journey understands business and customers. Speaking at SFF, in his inimitable style, he reiterated his view that customers will demand for much from financial services that what traditional players provide. “Look at all the financial services products…the percentage of people receiving it is very small. That is what I am after…Transparency and Simplicity”. Mike Wells of Prudential observed that Tony had succeeded in the highly regulated airline industry and would likely be able to translate that to the financial services world.

Jorn Lambert – Digital is not a zero sum game

#Mastercard #DigitalPayments #DigitalLending #SFF #Singapore

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Exactly as Jorn said during the SFF session today, Digital is not a zero sum game. There are no losers. Working together the pie expands. While digital played a role in the war against cash, it has truly transformed the meaning of value-creation. Contact us at http://www.bridgeto.us for tips and techniques on digital transformation.

Radio Ga Ga and the wheel of innovation

Sanjiv Purushotham, Founding Partner, Bridge DFS (bridgeto.us)

Oct 4, 2020

#Cashless #cash #payments #digitalpayments #digitallending #designthinking #strategyconsulting #digitalfinancialservices #banking #retailbanking #covid19 #fintech #startups #innovation #mastercard #visa #americanexpress #instantlending #MTV

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We watch the shows, we watch the stars
On videos for hours and hours
We hardly need to use our ears…

1983 – Roger Taylor, the drummer from the rock band Queen may well have been writing about the endless video calls that we are on. Mr. Taylor’s lyrics described the fading away of music from radios. At that time, music went fully video. Brands like MTV and its clones ruled the music world. People watched music rather than listened to it. Resulting in some forgettable pop music in the years that followed.

It was easy to believe then that video would be the dominant medium for music for all time. But the wheel of innovation keeps moving. In less than two decades, radio fought back with remarkable content and specialization. First on FM where we found our favourite stations and radio voices. And then with internet radio. Now, its Apple Music and Spotify. And the music has been getting really good again.

A number of businesses tend to think of going “digital” as if that would gloss over a discordant business model. The reality is that a successful financial services offering harmonizes with the interplay between people and businesses on the stage of commerce. Buying a new payment processing platform or implementing some new fintech offering will not change the rhythm unless businesses listen to the music. MTV videos could kill the radio star only for a relatively short while. And while MTV has transformed itself, most of its clones don’t exist anymore.

At Bridge DFS (bridgeto.us), we successfully encourage our clients to listen to their customers through the Ideo-based Human Centered Design methodology. Without exception, we have successfully helped our clients find a new groove.

At Bridge DFS (www.bridgeto.us) we focus on designing digital journeys in the area of financial services – payments, lending and money management. We base our work on several decades of practitioners’ expertise in digital financial services coupled with the Ideo-based Human Centered Design (HCD) methodology.