Quarantine Diary Post#3: Seafaring without sickness

Not even 40 years ago, our port was the destination for business people from the region, arriving by ship after weeks of gruelling travel. And the starting point for traders and entrepreneurs going out to explore far away markets.

For some of our predecessors there was no choice and this was inherent to earning a livelihood. Today, quarantines have replaced those journeys. Weeks of isolation that bookend business trips. I was in a conference call with a colleague from the digital money industry earlier today and she was laughingly recalling that she’s spent more time in isolation since the beginning of the year that out of it. In many of the countries that we operate in, trust can only be built up in person. Therefore travel is still a necessity.

But unlike the journeyers that have gone before us, we are digitally connected, in sanitized comfortable accommodation, our well-being monitored by professionals and still able to work full-time. It’s a matter of getting used to it. I will have to travel again and possibly go through this again. But it’s but a fraction of inconvenience of travel but a few decades ago.

To contact Bridge DFS about your digital transformation in financial services, please visit our website: http://www.bridgeto.us

#ccpn #digitalmoney #digitallending #mastercard #citi #visa #digitalfinancialservices #innovation #designthinking #advisory #singapore

Quarantine Diary Post#2: Making it personal

Image from WeWork, Atlanta, GA

Small businesses, mom&pop stores, solo-preneurs – we are the bulk of the employers around the world. Small businesses are personal – born out of necessity or passion. To keep the home-fires burning we have to soldier on. As much as we would love wfh, its often a luxury.

Many of us to do remarkable things to keep ourselves and our companies safe. An eCommerce store owner I know who has nine employees had to create a safe-distance environment in a tiny working area. The owner moved inventory between desks, creating physical barriers, everybody was double-masked all the time and timings were staggered to reduce in-office presence. All employees were vaccinated and given time-off if there were any reactions. All this while demand jumped up tremendously.

My business partner and I ensure safe-distance at our discussions, we follow a rigid protocol when entering buildings or meeting at office. And always drive separate cars to meetings.

We naturally envy large corporations that get relief but real business does not work that way. It’s about driving the top-line and reducing costs.

We fully appreciate the requirements for quarantines. Challenging as they may be, they keep us safe as well as protect the communities we do business in.

Satya Nadella @ SFF – Purpose, Culture, Design Thinking and Cricket

#Digitalpayments #Cricket #Digitallending #HCD #Designthinking #Payments #Lending #Banking #SFF #SingaporeFintechFestival

Amazing energy – hearing Satya Nadella transported digitally to my PC screen and speaking almost personally to me during the SFF online event was an outstanding experience.

His words,”Discovering the unmet, unarticulated needs of your customers, listening beyond the words…(through Design Thinking)” is promptly getting into all of our sales decks.

On transformation, he said, ” Two things. Purpose and Culture…Purpose – Why do we exist, our sense of why we were created, as a company. And Culture – Even if you have purpose, from ancient Greece to modern Silicon Valley, the only thing that comes in the way is hubris. We have to move from being ‘know-it-alls’ to ‘learn-it-alls’. “

This is precisely why Bridge DFS (www.bridgeto.us) takes our financial services clients through a process of Design Thinking. We are not “know-it-alls”. We learn alongside with our clients in every engagement. To help them find solutions that are unique to their business.

And about Cricket – look carefully in the background of the picture to see the cues. Mr. Nadella has been a passionate cricketer from his school days.

Sundar Pichai @ SFF : 40 million people in SE Asia connected to the internet in 2020

#digitalpayments #sundarpichai #Google #Mastercard #Visa #digitallending #digitalfinancialservices #banking #payments #lending

“2020 will not be remembered as the end of the world that we knew but the beginning of a new world”. Mr. Pichai’s strong note of confidence in the area the transformation of digital payments reflected what Mr. Miebach has said so elegantly a short while ago.

Whenever you decide to transform your financial services offering, reach out to us to help you design your new propositions. http://www.bridgeto.us

Michael Miebach @ SFF – three words”Ubiquity, Inequity, Antiquity”.

#MichaelMiebach #Mastercard #DigitalPayments #DigitalLending #Payments #SFF #SingaporeFintechFestival #Singapore

Michael Miebach, CEO designate at Mastercard delivered a powerful message in his usual precise manner. The pandemic has thrown up Ubiquity i.e., how everyone has been affected and the impact that that has had on payments. As he said, “My 70 year old mother now shops online. Unbelievable”. And it’s thrown up Inequity – some sectors have been more impacted than others. SMEs, the backbone of the economy, have been significantly impacted. Antiquity – this refers to how the pandemic has changed behaviour significantly. There is something in those changes which will sustain and make old ways to pay antiquated . “Yesterday’s innovation agenda got us through today.”

Contact us @ http://www.bridgeto.us and we’ll work with you to design your financial services offering for the future.